Return and Shipping Policies

Shipping & Returns

All sales are final. We do not accept exchanges or returns on any products.

Because color appearance may vary due to differences in computer monitors, lighting conditions, and screen settings, customers are strongly encouraged to order complimentary color samples prior to placing an order to ensure satisfaction with the selected color.

Customers are solely responsible for verifying all measurements, quantities, and specifications before submitting an order. Once an order is confirmed and processed, it cannot be modified, canceled, or returned.

By placing an order, the customer acknowledges and agrees to these terms.

Freight Shipping & Delivery Terms

All orders are shipped via common carrier unless otherwise stated. Title and risk of loss transfer to the customer upon delivery by the carrier.

Inspection and Damage Reporting

The customer is required to inspect all packaging and products immediately upon delivery and again within twenty-four (24) hours of receipt. Any visible or concealed damage, shortages, or discrepancies must be reported to FactoryDirectSiding.com within 24 hours of delivery by phone at 800-240-6544.

Failure to timely inspect, report, photograph, and document damage or shortages may result in the claim being denied by the freight carrier, and FactoryDirectSiding.com shall have no responsibility for replacement, reimbursement, or freight claims thereafter.

Delivery Timeframes

All stated or estimated delivery dates are estimates only and are not guaranteed. FactoryDirectSiding.com shall not be liable for any costs, damages, or losses arising from delivery delays, including but not limited to labor costs, installer scheduling, or project delays. Customers are advised not to schedule installers until all materials have been received, inspected, and accepted in satisfactory condition.

Delivery Appointment and Access

Once the shipment reaches the carrier’s destination terminal, the carrier will attempt to contact the customer to schedule a delivery appointment. The customer is responsible for being available and responsive to the carrier.

Most common carrier deliveries are made using 53-foot tractor-trailers. The customer is responsible for ensuring safe and legal access to the delivery location. Carriers may refuse delivery to locations with limited access, including but not limited to dirt roads or inadequate turnaround space.

Presence and Unloading Requirements

An adult eighteen (18) years of age or older must be present at the time of delivery to accept, inspect, and sign for the shipment.

Drivers are not obligated to assist with unloading. The customer is solely responsible for unloading all materials and ensuring appropriate equipment and labor are available.

Damage and Shortage Documentation

At the time of delivery, the customer must:

  • Verify all items and quantities
  • Inspect for visible damage
  • Clearly note any damage or shortages on the bill of lading prior to signing

Photographic documentation is required. Any damage or shortage not noted on the bill of lading at delivery may be deemed accepted in full and may be ineligible for carrier recovery or replacement.

Additional Fees and Charges

If the customer cannot be reached to schedule delivery, refuses delivery, or is unable to unload the shipment at the time of delivery, the customer shall be solely responsible for all additional costs incurred, including but not limited to:

  • Re-delivery fees
  • Storage fees
  • Re-consignment charges
  • Any other carrier-assessed charges

Such fees will be billed directly through FactoryDirectSiding.com and are due upon receipt.